Your trust is mbi gaming's most valuable asset. This document clearly and transparently explains how we collect, use, store, and protect every piece of personal information you provide to us — in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core principles that guide how we handle your personal data.
All data transmitted between your device and mbi gaming servers is encrypted using 256-bit SSL — the same standard used by major Malaysian banks such as Maybank and CIMB.
MBI Gaming has never and will never sell, rent, or transfer your personal information to any third party for marketing purposes without your explicit consent.
Mbi gaming's entire data management practices are designed and audited to fully comply with the Personal Data Protection Act 2010 — Malaysia's primary data protection legislation.
You have the right to access, correct, delete or object to the processing of your personal data at any time by contacting our privacy team.
Your data is stored on servers protected by strict access controls. We retain data only for as long as necessary, in accordance with MBI Gaming's legal and operational requirements.
You may opt out of promotional emails, SMS notifications, or any marketing communications from mbi gaming at any time through your account settings.
This Privacy Policy is issued by mbi gaming ("we", "platform") and describes our privacy practices regarding personal information you provide while using the mbi gaming platform at mbigaming.best, including all football Sports Betting, Live Casino, slots, cricket and Virtual Sports services we offer.
MBI Gaming takes the privacy of every member seriously. We understand that when you register and use our platform, you are entrusting us with sensitive information. That trust is not something we take lightly — it is the foundation of our relationship with every member who joins the MBI Gaming community.
This document is written in plain language because we believe you deserve to know exactly what happens with your data — not buried in legal jargon that's hard to follow.
This Privacy Policy applies to all members who register and use the mbi gaming platform, including users accessing via mobile or desktop web browser. It should be read together with Terms & Conditions MBI Gaming.
MBI Gaming collects your personal data through several means — directly from you during registration, as you use the platform, and automatically through standard website tracking technologies.
| Data Category | Specific Information | How It Is Collected |
|---|---|---|
| Personal Identity | Full name, Malaysian identity card number, date of birth, gender | Registration form |
| Contact Information | Email address, Malaysian phone number, residential address | Registration & verification |
| Financial Information | Payment methods (Touch 'n Go, DuitNow, GrabPay, FPX), deposit & withdrawal records | In-platform transactions |
| Identity Verification | Copy of identity card or passport, proof of address | KYC (Know Your Customer) Process |
| Gaming Activity | Betting history, games played, total wins & losses | Automatically during gameplay |
We use your personal data only for legitimate purposes to which you have consented, or as permitted under Malaysian law. The following are mbi gaming's primary purposes for data use:
MBI Gaming does not sell your personal data. However, there are limited circumstances where we need to share certain data with trusted third parties in order to operate the platform effectively:
We work with carefully selected third-party service providers — including payment processors for Touch 'n Go, DuitNow and other methods, casino gaming software providers and cybersecurity firms. All such third parties are bound by strict confidentiality agreements and may only use your data in accordance with mbi gaming's instructions.
We may disclose your information if required by Malaysian law or a valid court order. In such cases, we will notify you in advance unless prohibited by law.
Mbi gaming will never sell, rent or trade your personal data to advertisers, data brokers or any third party for their own commercial purposes. This is our absolute commitment to all members.
Mbi gaming takes security infrastructure seriously to ensure your personal data remains protected at all times. The technical and organisational security measures we employ include:
While we take all reasonable technical measures, the security of your account also depends on your own actions. Use a strong password, do not share your login credentials, and always log out when using a shared device.
MBI Gaming retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by Malaysian law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | Throughout the active account period | Platform operational requirements |
| Financial transaction records | 7 years after transaction | Malaysian legal compliance |
| Identity verification documents (KYC) | 5 years after account closure | Regulatory requirements |
| Customer support communication logs | 3 years | Dispute resolution |
| Gaming history data | 3 years | Security & internal audit |
| Cookie and analytics data | 13 months | Platform improvements |
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked back to you.
Mbi gaming uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our platform.
You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the MBI Gaming platform, including your ability to log in to your account.
Malaysia's Personal Data Protection Act 2010 grants you certain rights regarding your personal data. mbi gaming respects and supports the exercise of the following rights:
You have the right to obtain a copy of the personal data we hold about you in a readable format.
You have the right to request the correction of any personal data that is inaccurate or incomplete.
You may request the deletion of your data under certain circumstances, subject to legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You may request that we restrict the processing of your data in certain situations while a dispute is being resolved.
You have the right to receive your data in a structured format that can be transferred to another platform.
To exercise any of the above rights, contact MBI Gaming's Privacy Officer by email at privacy@mbigaming.best or via the platform's Live Chat. We will process your request within 14 business days.
In the course of its operations, mbi gaming may need to transfer your personal data to servers or service providers located outside Malaysia. When this occurs, we ensure that such transfers are protected by data protection mechanisms equivalent to or exceeding Malaysia's PDPA 2010.
We work exclusively with international partners who meet world-class data protection standards, and all contracts with overseas third parties include binding data protection clauses requiring them to safeguard your information to the same standard we uphold in Malaysia.
The mbi gaming platform is strictly for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.
Should we discover that we have collected data from a minor without proper parental or guardian consent verification, we will take immediate steps to delete that data and close the account in question. If you believe a minor has registered on the MBI Gaming platform, please notify us immediately.
MBI Gaming reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, Malaysian legislation, or relevant technological developments.
When material changes are made to this Privacy Policy, we will notify all mbi gaming members via their registered email address or through a prominent notice on the platform's homepage at least 14 days before the changes take effect. Continued use of the mbi gaming platform after such notice constitutes acceptance of the amended Privacy Policy.
The current version of this Privacy Policy takes effect on 1 July 2026 and supersedes all previous versions. Please check this page periodically to stay informed about how we protect your data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how MBI Gaming handles your personal data, please contact our Data Protection Officer through the following channels:
You also have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP) if you believe your privacy rights have been violated and mbi gaming has not addressed your complaint to your satisfaction.
Join over 850,000 members who trust MBI Gaming to manage and protect their personal data to the highest standards.
For users aged 18 and above only. Your data is protected under Malaysia's PDPA 2010.