At mbi gaming, we believe gambling should be an enjoyable form of entertainment — not a source of stress. We provide a range of tools and resources to help you stay in full control of your gaming activity at all times.
For most Malaysians, betting on a Super League match, watching EPL odds shift, or spinning the wheel at a Live Casino is a fun, harmless form of entertainment. They set a budget, play within their means, and know when to stop. That's the right way to do it — and it's exactly what mbi gaming fully supports.
That said, mbi gaming recognises that for a small number of players, what starts as entertainment can grow into something harder to control. Early signs can be subtle — perhaps you've started playing longer than intended, or depositing more to "chase back" losses. If any of this sounds familiar, you are not alone, and mbi gaming is here to help.
Our approach to responsible gambling goes beyond meeting regulatory requirements. It is a core value that shapes every product decision we make — from the way we design our platform interface to the self-control tools we provide. Member wellbeing is always our first priority.
Gambling is entertainment only — not a way to generate steady income or solve financial problems. Never bet with money you cannot afford to lose. Set your limits before you start playing and stick to them.
Six core principles that shape how mbi gaming approaches member safety and wellbeing.
Mbi gaming carries out age verification during registration and may request additional proof at any time. Our platform is strictly for those aged 18 and above — no exceptions, no compromise.
You can set daily, weekly, or monthly deposit limits in your account settings. Limits take effect immediately once set and require a cooling-off period to increase — protecting you from impulsive decisions.
Decide how long you want to play in a single session. Once the time limit is reached, you will receive a notification and mbi gaming can automatically end the session based on your settings.
Need a break from the platform? Activate a temporary cool-off for 24 hours, 72 hours, 7 days, or 30 days — no reason required. During this period, you will not be able to log in or make any deposits on mbi gaming.
If you feel the need to stop completely, self-exclusion is available for 6 months, 1 year, or permanently. Self-exclusion requests are processed within 24 hours and cannot be reversed during the active period.
Set the maximum amount you are willing to lose within a given period. Once the loss limit is reached, mbi gaming will block any further betting until the limit period expires — protecting you from losses beyond your means.
All these tools are accessible directly from your account — free, instant, and with no conditions attached.
A deposit limit ensures you never deposit more than you planned in a day, week, or month — even when you get swept up in the excitement of the game.
This is the most powerful tool in our arsenal. Once you activate self-exclusion, access to your mbi gaming account will be fully blocked for the duration you choose.
Time flies when you're playing. Session time limits ensure you take regular breaks and don't lose track of how long you've spent on the mbi gaming platform.
Decide how much you are willing to lose within a given period. Once the loss limit is reached, mbi gaming will block further betting until the current cycle ends.
Recognise the early signs before they become a bigger problem. Honesty with yourself is the first step.
You may have a problem if you find yourself regularly borrowing money to bet, using funds meant for essentials — bills, rent, food — to deposit on mbi gaming, or feeling compelled to win back losses with bigger bets. If your Touch 'n Go, DuitNow, or FPX deposits are becoming more frequent and larger in amount without any clear plan, that is a sign worth paying attention to.
Signs in this category include: neglecting work or family responsibilities to play, hiding your gambling activity from your partner or family members, feeling irritable or restless when unable to play, and losing interest in activities you once enjoyed — such as watching the Malaysia Super League with friends or a weekend badminton game.
Take note if you find yourself thinking about gambling almost constantly, or planning ways to get more money to play. If you cannot stop even when you intend to, or need to bet increasingly larger amounts to get the "same feeling", these are serious warning signs that require immediate action.
When betting starts causing stress, anxiety, depression, or persistent guilt, it has crossed the line from entertainment into a burden. Extreme highs after a win, deep lows after a loss, and using betting as an escape from personal problems are warning signs that deserve to be taken seriously.
This is not a weakness — it is a sign that you could use a little help, and asking for help is a sign of strength. Reach out to the mbi gaming support team via Live Chat or activate the self-exclusion tool right away. You do not need to wait until things get worse.
Answer the following questions honestly. This isn't a test — it's a personal reflection for your own well-being.
These practical tips can help you maintain a healthy relationship with your betting activity.
Set My Limits NowWe are here for you 24 hours a day, 7 days a week — with no conditions and no judgement.
Reach us directly via Live Chat within the mbi gaming platform — response in under 5 minutes.
Message the mbi gaming support team on WhatsApp any time — we're always here.
Email us at support@mbigaming.best for written enquiries or formal requests regarding account limits.
For cases involving gambling-related concerns, our dedicated team will reach out to you personally within 2 hours.
Asking for help is a sign of strength, not weakness. The mbi gaming team will not judge or criticise you — we are simply here to help. If you feel the need to talk to someone about your gaming habits, reach out to us today. It could be the most important conversation you have.
If you are concerned that a family member may be spending too much time or money on gambling, here are some steps you can take:
The mbi gaming platform is strictly for users aged 18 and above. If you suspect someone under 18 is using this platform, please notify us immediately at support@mbigaming.best.
Mbi gaming is with you every step of your gaming journey — to keep it fun, safe, and always in your control.
For users aged 18 and above only. Gambling involves risk. Play responsibly.